Privacy Policy

The data controller for the Service is Fever Up Entertainment, operating TheTopConcerts in line with Fever’s corporate structure. For privacy requests you may contact Fever through the channels indicated on feverup.com or via the contact options we publish for this Service.

We may collect: technical and usage data (IP address, device and browser type, pages viewed, referrer); cookie and similar technology data as described in the Cookie Policy; limited account or communications data if you contact us or create an account where available; and aggregated analytics to understand traffic and improve the Service.

When you leave our site to buy tickets on a partner platform, that platform becomes an independent controller for the data you provide there.

We process data to: provide and secure the Service; measure performance and improve content (where allowed by your cookie choices); comply with legal obligations; and defend our legal interests.

Where EU/UK GDPR applies, we rely on appropriate legal bases such as performance of a contract, legitimate interests (balanced against your rights), consent where required (for example for non-essential cookies), and legal obligation where applicable.

We may share data with service providers that process it on our instructions (for example hosting, analytics, or security vendors), Fever group companies where needed to operate the Service, and authorities when required by law.

Your data may be processed in the European Economic Area and, where we use providers in other countries, using safeguards recognised under applicable law (such as standard contractual clauses).

We keep personal data only as long as necessary for the purposes above, including legal, accounting, or reporting requirements. Technical logs and analytics may be retained in aggregated or pseudonymised form for longer periods.

Depending on your location, you may have rights to access, rectify, erase, restrict, or object to certain processing, and to data portability where applicable. You may also withdraw consent where processing is consent-based (for example non-essential cookies via our banner or browser controls).

You may lodge a complaint with a supervisory authority. In Spain, the Agencia Española de Protección de Datos (AEPD) is the competent authority for many residents.

The Service is not directed at children under the age where parental consent is required for data processing in their country. If you believe we have collected such data, please contact us so we can delete it.

We may update this Privacy Policy from time to time. We will post the new version on this page and change the “Last updated” date. Where required by law, we will notify you of material changes.